At 9YAARDS, we strive to provide a seamless shopping experience. This Cancellation Policy explains how and when you may cancel an order placed through our website.
Order Cancellation by Customer
Before Order is Shipped
- You may cancel your order within 12 hours of placing it, provided the order has not yet been shipped.
- To cancel, reach out at +971556383959, with your order number and reason for cancellation.
- Orders cancelled within this window will be eligible for a full refund.
After Order is Shipped - Once an order has been shipped, it cannot be cancelled.
- However, you may still request a return after receiving the product, as per our Return Policy.
Cancellation by 9YAARDS
We reserve the right to cancel an order under the following circumstances:
- The item is out of stock or discontinued.
- Payment is not successfully processed.
- The shipping address is incorrect or unreachable. (shipping costs will be deducted from amount paid and refund processed accordingly)
- The order fails verification checks or appears fraudulent.
- Technical or pricing errors on the website.
If 9YAARDS cancels your order:
- You will be notified via email.
- Your refund will be issued to your original payment method, as applicable.
Refund Timelines for Cancelled Orders - Refunds for approved cancellations are processed within 7–10 business days.
- Your bank or payment provider may take additional time to reflect the refund.
Contact Us
For cancellation support, please reach out to us at +971556383959